Categories: Technology

The role of smart robotic process automation during times of Covid-19

The Covid-19 pandemic will act as a driver to accelerate the use of automation in organizations. This will occur in the short-term because organizations are looking to maintain business continuity and lower costs during a time of ongoing economic uncertainty.

Longer-term, enterprises will not just be looking to achieve greater efficiency, but will also be using automation as part of a re-evaluation of their business models and processes. Covid-19 will dramatically accelerate the timeline for automation deployments, condensing the typical year-long approach down to months – because companies are having to rapidly pivot and adjust to a new digital future.

Robotic process automation (RPA) will play a key part in this increased use of enterprise automation. As a result, in Belatrix’s latest report, we analyze the role of RPA in helping businesses adapt to the new normal and why it is so attractive to enterprises at this time.

In the report, we explore how RPA has become increasingly sophisticated. We’ve seen a shift from simple bots that are able to help with tasks such as copy/paste, to those that are now able to decide upon a course of action based on analyzing and interpreting data – and then learning from the decision.

Deploying RPA is typically a part of the move towards intelligent automation across the enterprise. It is a key effort in becoming a “digital organization” – bringing together various technologies, using automation, to build powerful experiences for every stakeholder of the enterprise, whether a customer or employee. Today, this move is as important as it has ever been.

Charles Green: Charles Green is the Director of Thought Leadership at Belatrix Software. Based in Lima, Perú, Charles is responsible for providing insight into key industry trends for Belatrix management, as well as researching and writing about emerging industry dynamics.Prior to Belatrix, Charles was an analyst at Forrester Research where he covered the product development and R&D services market, as well as more broadly technology and business services. At Forrester he advised both service providers and end users in achieving their strategic objectives, in Latin America and in other locations worldwide.He is a graduate of Maastricht University in the Netherlands and Bath University in the UK.