This is second in a series related to why the best intentions to communicate effectively sometimes go arry. Communication is much, much more than speaking a common language. In our first blog, we addressed some of the people aspects related to good communication. In this post, I share some of the pitfalls relating to the actual infrastructure of calls as well as good practices that support great communication. This is especially important when working with global teams.
Recommendation: Depending on bandwidth, High Definition video can distort audio quality. My recommendation is to configure your camera to use minimum quality. It is much more effective on calls with video than ones without it, even if the video is low definition.
Recommendation: If details are important, pay attention to Zoom when needed. In any case, check to make sure that your audience is seeing what you are seeing in terms of both time and size.
Recommendation: Good devices are not expensive, so there is no excuse to suffer. Microphones integrated to laptops or integrated to the camera are not the best ones. Better options are USB directional microphones, oriented on the same direction as Speakers to avoid echo.
Recommendation: Using headsets instead of speakers helps a lot, especially to avoid echos. Additionally, having the microphone close to your mouth captures your voice versus other noises in the room. I also use jack split when sharing my computer on a call. It’s amazing what a difference, it makes. Also, MUTE your microphone when not speaking.
Recommendation: Take notes and validate expectations after each meeting.
Recommendation: As organizer, you want to keep calls as short and as to the point as possible. Break up the monotony by asking questions, asking the team to paraphrase. In general, avoid large group meetings by phone.
February 13 / 2020
December 17 / 2019
Digital technology enables organizations to boost productivity and better engage with customers. However, many technology initiatives continue to see cost overrun, damaging the bottom line and undermining the value...Read post