Ten years ago when we first started this business we imagined that any early communication issues would be solved once people mastered English. Over time, we learned that there are lots of other aspects that influence communication, some easy to improve but often overlooked. I’ve broken these down into the following categories:
These will be posted in a series of blogs. For each, I’ll describe some of those communication issues, share who owns responsibility, and recommend ways to be successful:
Recommendation: The recipient, the person whose receiving the information needs to confirm his/her understanding and offer feedback even if it’s to answer, “OK, got it!” This is especially important when either the speaker or recipient is from another culture or speaks another language. Asking questions may be uncomfortable, but we must manage against those feelings to ensure that we are using time well.
Recommendation: A good strategy for working with team members in different countries is to ask the recipient to paraphrase what s/he has just heard. That allows you to ensure that everyone has heard the same message and understand how to move forward.
Recommendation: When not using video, introduce yourself before expressing an idea, “This is Jose, I think that ….” I will facilitate other to match ideas to names. Also, moving closer to the microphone before saying something will help to modulate what you are saying, as will speaking slower.
February 13 / 2020
December 17 / 2019
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