Services > Consultancy & innovation

7. Chatbots and virtual assistants

Chatbots and virtual assistants are providing new ways for businesses to create powerful customer experiences

Our dedicated chatbots and virtual assistant offerings help you quickly determine what is the right kind of bot for your business. We then develop the offering based on your requirements.

We’re seeing explosive growth in the number of chatbots and virtual assistants on the market. Businesses are using them to engage in new, enjoyable ways with their customers. They are creating powerful customer experiences, enabling people to achieve what they want to do, when they want to do it, simply and quickly.

The sophistication of a chatbot can vary significantly. From relatively simplistic bots, to those that use the latest in AI and natural language processing, to create human-like conversational experiences.

Belatrix’s chatbot and virtual assistant services are ready to help you

A unique value proposition

Building a chatbot requires expertise in different technologies, user profiles, conversational UX, conversational intelligence, natural language processing, and more. Combined with this expertise, we bring together our industry knowledge, customer-centric focus, expertise with AI conversational capabilities, into one solution to build the best bot possible for your business.

Consulting services to determine your best approach

Belatrix provides research and consulting services to help you determine the best strategy for your business to implement a chatbot or virtual assistant. We’re familiar with the various platforms, technologies, and bot frameworks which are available, and can guide you on your decision.

A flexible approach based on your needs

We offer two approaches, which are both based on iterative, Agile development. This means we’re constantly testing, learning, and improving the bot and the related processes. The approaches are:

  • Envision service. A 1 month project where we design, test, and iterate a use case for your chatbot experience with customers.
  • MVP service. This is a 1 to 3 month service, involving a team of AI solution experts, UX designers, and a backend developer, to design and build a minimum viable product based on a customer journey map.