Whitepapers /

The chatbot revolution

By Alejandra Rodríguez
Published on: June, 2020

Chatbots and virtual assistants are helping companies serve their customers despite the Covid-19 pandemic

Social distancing measures, supply chain disruptions, people working from home, and companies going through cost cuttings are all consequences of the Covid-19 pandemic. In this whitepaper, we explore how chatbots have become an essential technology for businesses during the lockdown, while also highlighting that much work needs to be done to make them more sophisticated. We identify 5 key success factors that executives should consider when deciding to build and implement a bot.

Virtual assistants and automation have quickly become key technologies in helping businesses meet the needs of their customers during these difficult times.

About the author


Alejandra Rodríguez

Copywriter and UX expert

Alejandra Rodriguez is part of the marketing team at Belatrix Software. In her role she is responsible for creating industry-leading thought leadership, and bringing together the insights of Belatrix's software experts into compelling content. She loves to learn different languages, and is interested in the power of communication when images and words are brought together. She is also curious about the possibilities that can arise when technology and art are combined. She studied at the Javeriana University in Bogota, and is the author of a book on the relationship between our bodies and the place we inhabit, and many short stories.